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Reinstalling Citrix Receiver may be required during Citrix Receiver updates, Virtual Office CS / SaaS migrations, or as part of troubleshooting Citrix issues.

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Uninstall and reinstall

Note for Digita FileCabinet users

If you use the Digita FileCabinet Virtual Office print driver, you need to uninstall it after you uninstall Citrix. Then install it again after installing Citrix.

First, uninstall Citrix Receiver

You'll need to uninstall Citrix Receiver and delete all Citrix-related program files and folders. Watch the video or follow the written steps below.

Note: This video covers uninstalling from Windows 10.

1. Open the Control Panel and click the Uninstall a program link.
2. Click VO Citrix version [version #] in the list of applications, then click Uninstall.
3. Click Citrix Receiver in the list of applications, then click Uninstall.
4. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find. To rename a folder, right-click and choose rename, then add '.old' to the end of the folder name.
   • C:Program Files (x86)Citrix
   • C:Program FilesCitrix
   • C:Users%username%AppDataLocalCitrix
   • C:Users%username%AppDataLocalICA Client
   • C:Users%username%AppDataRoamingCitrix
   • C:Users%username%AppDataRoamingICA Client

   Note: The AppData folder is hidden by default. You may need to make hidden folders visible to gain access to it, or manually enter the path in the address bar in Windows Explorer.

5. Reboot your computer.

1. Open the Control Panel.
2. Click Uninstall a Program under Programs in the Category view, or click Programs and Features in the Large icons or Small icons view.
3. Highlight the Citrix application(s). If VO Citrix version [version #] is listed, remove that first.
4. Click the Uninstall button above the program list.
5. Once all Citrix applications are uninstalled, verify that the following folders no longer exist on your workstation. Rename any of the folders that you find. To rename a folder, right-click and choose rename, then add '.old' to the end of the folder name.
   • C:Program Files (x86)Citrix
   • C:Program FilesCitrix
   • C:Users%username%AppDataLocalCitrix
   • C:Users%username%AppDataLocalICA Client
   • C:Users%username%AppDataRoamingCitrix
   • C:Users%username%AppDataRoamingICA Client

   Note: The AppData folder is hidden by default. You may need to make hidden folders visible on the PC to gain access to it, or manually enter the path in the address bar in Windows Explorer.

6. Reboot your computer.

Then download and reinstall Citrix Receiver

Once Citrix Receiver is uninstalled and all Citrx-related files are removed, you can download and install a new copy. Watch the video or follow the written instructions below.

Note: This video covers downloading and installing with Windows 10 and Chrome.

1. Log in to Digita NetStaff .
2. In the Digita NetStaff tab of the navigation pane, click the Applications link.

   Note: If you don’t see this link, you don’t have access to applications through Digita Virtual Office.

3. From the Setup menu near the upper-right corner of the screen, choose Citrix.
4. The steps required to install Citrix Receiver vary by browser. Click the name of your browser to view the remaining steps.
   1. Click the VOCitrixReceiver.exe button in the bottom left corner of the window.

      Windows 10 users will need to choose open in folder, then right click on the file and choose run as administrator.

   2. In the Setup - VO Citrix dialog, click Install.
   3. When the installation is complete, click Finish.

   If you experience any issues installing or running VOCitrixReceiver.exe, try running the installation as administrator, or disable the user account control (UAC) setting.

   1. In the Opening VOCitrixReceiver.exe dialog, click the Save File button.

      Windows 10 users will need to choose save file, then right click on the file and choose run as administrator.

   2. The Downloads dialog opens. In this dialog, double-click VOCitrixReceiver.exe.

      Note: If you are prompted with an Open Executable File? dialog, click OK.

   3. In the Open File - Security Warning dialog, click the Run button.
   4. When the installation is complete, click OK.
   1. In the File Download - Security Warning dialog, click the Run button.

      Windows 10 users will need to choose open in folder, then right click on the file and choose run as administrator.

      Note: If you are also prompted with an Internet Explorer Security Warning dialog, click the Run button.

   2. When the installation is complete, click OK in the Citrix online plug-in installation dialog.

Updates

Some versions of Citrix Receiver will periodically check for updates. We recommend that you set your preferences to not check for updates. You can do this using the following steps.

1. Right-click your Citrix Receiver icon in the system tray and choose Advanced Preferences.
2. In the Advanced Preferences dialog, click the Receiver Updates link.

   If you do not see this option, you don't need to turn off update notifications.

3. Select 'No, don't notify me'.

Any other issues

Visit the Tips and troubleshooting section of the Citrix Receiver overview. You'll also want to make sure you meet the requirements for using Citrix Receiver; there are some environmental settings like antivirus and firewall that can interfere with the installation and usage of Citrix. Sometimes these issues come to light during the uninstall / reinstall process.

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The Citrix Cleanup Utility is built into the Citrix install, therefore this tool should only be used as a last resort. This tool should be used by the firm's qualified IT professional.

After attempting the steps above, if users are experiencing errors from older versions of a Citrix client, they can try to run the Citrix Cleanup Utility provided in the following link: https://support.citrix.com/article/CTX137494 . ( What's this?)

downloadWhy can't I download this file?

Citrix Receiver For Chrome Free Download Latest

Applications running in background app screen blanks out.
Steps to Reproduce:

1. Open some application. Eg: Browser, text editor.
   

2. Open Citrix Workspace app for Chrome or Citrix Receiver for Chrome and then Launch App/Desktop.
   

3. Background Application goes blank. i.e. either the browser or Citrix receiver for Chrome / Citrix Workspace app for Chrome storefront page.
   

Applicable Products

Citrix Workspace app for chrome earlier known as Citrix Receiver for Chrome and older versions of Citrix Receivers for Chrome.

Solution

Workaround: Clicking on the blank screen brings back the content of the application.

Roll back to Chrome OS version 66.

Problem Cause

This issue is the result of a bug introduced in Chrome OS 67 by Google. Track Bug here.

After Effects Memory Leak

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